Questions people ask first
If yours is not here, your local team can answer it — their number is on your area’s page.
- What is actually included?
- It depends on the plan and the area, and we cannot narrow it from here — the shape, though, is the same everywhere. Your operator lists every item in one of three states: included in the plan, offered but quoted separately, or not offered at all. That middle state is doing real work — “we do this, it is just not in the plan price” is a different answer from “we do not do this” — and anything outside the plan is quoted before it starts, so you see the price first.
- What if I need something that is not included?
- We quote it. You get an itemised price to approve or decline, and nothing happens until you approve it. Plenty of jobs fall outside a maintenance plan — that is normal, and it is better to be told than to be surprised.
- How often will someone come out?
- Routine visits are scheduled through the year according to your plan, and you can ask for a visit any time something goes wrong. You will always know when the next one is.
- Who comes into my house?
- Someone from the local team that covers your address. How they hire and vet is their own business rather than ours to promise, and it is a fair thing to ask them directly before you sign anything. What we can tell you is what happens around the visit: once it is scheduled the date is on your account, you get an arrival window rather than a whole day, and what was done is written up afterwards.
- Do you cover my area?
- Enter your ZIP code on the home page. Each area is run by a local operator, so coverage is real rather than aspirational — if nobody serves you yet, we will say so and take your details for when that changes.
- Can I cancel?
- Yes. The terms of your plan set out the notice and any remaining commitment, and they are shown to you before you agree to anything — not afterwards.
Still have questions?
Enter your ZIP code to see who covers your area and what they include.
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